Legal notice

Business Operator
ChaChaCha Inc.

Responsible Manager
Hirokazu Ishii

Address
1022 Ikeda, Suruga-ku, Shizuoka-shi,
Shizuoka 422-8005, Japan

Phone
+81-54-261-6481

Email
info@chachacha.garden

Website
https://chachacha.garden/

 

 

Product Pricing
All prices are listed on each product page.

Additional Charges
Shipping fees may apply and will be calculated at checkout.

Payment Methods and Timing
Credit Card: Payment is processed at the time of order. The billing date depends on your card issuer's policy.

Shipping and Delivery　
Orders are typically shipped within 5–7 days after purchase or on the requested delivery date.
For pre-order items, please refer to the estimated shipping time on each product page.
Delays may occur due to weather conditions, natural disasters, or other unforeseen events. We appreciate your understanding.

Returns and Exchanges
If you receive the wrong item, a defective product, or damage caused during shipping, we will cover the return shipping and send a replacement. Please contact us upon receiving the item.

For food items, we do not accept returns or exchanges due to customer preferences.

For non-food items, we accept returns or exchanges within 7 days of delivery if the item is unopened and tags are intact. Refunds or exchanges will be provided for items of equal or lesser value.
Used or opened products are not eligible for return or refund.